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5 Key New Year’s Resolutions for Your Business Phone System

January 1st isn't the only day to set goals and make New Year's resolutions. While many of us tend to set goals focused around career, health, and finance, your business communications and phone system may need a little attention, too. You might think your phone system is a "set it and forget it" type of business tool, but think again – there are numerous ways you can adjust your phone system to make it work better and harder for your business goals. Check out these five areas to see how you can arrange your business for success with an optimized phone system in 2017.

1. Analyze Everything
Employee performance, marketing campaigns, call volume, and staffing all have one thing in common: they can be tracked using Analytics. Take time to ask yourself these questions:

• Are my employees missing calls?
• Was this marketing campaign a success?
• Do I have enough team members on the phones during peak call times?
• Why are people calling my business?

If you don't know the answers off the top of your head, consider investing in Nextiva Analytics, which gives you the power to leverage your call data in order to make better and faster business decisions and to answer the above questions. Once you have the data in front of you, you'll be amazed and empowered to make business decisions to truly push the needle.

2. Build It Out
The beginning of the new year is the perfect time to check and make sure that your phone system is operating in a way that works for your business. Ensure you have the correct time zone set, your greetings are in place, and extensions ring to the phone they're meant to. If you find discrepancies, don't be afraid to map out how you'd like your system set up. Creating a visual is the best way to achieve success.

3. Work On-The-Go
It's no secret that businesspeople are always on-the-go, but it can be frustrating when you're away from the office and risk missing out on important communication. Whether you're in the back of an Uber, at 30,000 feet, or in your home office, you need communications tools that will move with you. Features like a mobile app and automated call forwarding assure you never miss a call, and virtual faxing allows you to send and receive faxes anywhere with Internet connection. Online file storage is also a must, ensuring that you can access your important documents from your smartphone or desktop.

4. Say What?
At first glance, you may not think call recording is a feature your business needs; however, if you take into consideration the opportunities it allows for employee development and improving customer service, you might think twice. Call recording is one of the best tools available for coaching sales and support reps to be better at what they do. It also offers a reliable way to resolve customer disputes and provide a better overall customer experience. It's up to you to ask yourself whether or not you want to grow your employees' skills and provide better service to your customers in 2017.

Read the full article here: https://www.nextiva.com/blog/5-key-new-years-resolutions-for-your-business-phone-system.html